Billing
Invoices
View Invoices

Invoice Status

Invoices can have one of the following statuses. You can see an invoice's status by clicking into the invoice to see its details. The invoice status might also be set by the bill run. For example, if you post your bill run, all invoices created from that bill run will have a status of Posted.

  • Draft: The invoice has been created but has not been posted, or the invoice was posted but then the post was canceled. The bill run that the invoice is a part of has also not been posted.
  • Posted: The invoice has been posted either individually or as a part of the bill run that has posted. The invoice is now ready for a payment to be collected.
  • Canceled: The invoice has been canceled individually or as a part of a bill run that was canceled. When an invoice is canceled, you will not be able to collect a payment for it.

Tip: When an invoice has been canceled, you will not be able to post it again. If you need to create the invoice again, you can create the invoice from a new bill run (opens in a new tab), or you can wait for the next scheduled bill run if you have one scheduled.

Invoice Fields

In BillHive Billing, the detail view of an invoice shows the information listed in this section. You can customize your invoice PDF (opens in a new tab) to show additional information or less information.

FieldDescription
Customer NameThis shows who the invoice is for.
Account NumberThe customer account number.
StatusThe status of the invoice. See "Invoice Status," above, for more information.
Generated OnThe date the invoice was generated on.
Posted OnThe date the bill run was posted on.
Tax StatusThe status of tax calculation related to the invoice.
  • Complete: The tax calculation is successful and complete.
  • Error: An error occurs in tax calculation.

    • This field is only applicable to tax calculation by third-party tax engines.
    Tax MessageThe message about the status of tax calculation related to the invoice. If tax calculation fails in one invoice, this field displays the reason for the failure.
    This field is only applicable to tax calculation by third-party tax engines.
    SourceThe ID of the run from which the invoice was generated.
    Target DateThe target date of the invoice.
    Auto-PayWhether invoices are automatically picked up for processing in the corresponding payment run.
    Transferred to AccountingWhether the invoice was transferred to an external accounting system, such as NetSuite.
    You can only edit this field if the invoice is posted. Editing this field for draft invoices is in Limited Availability. If you wish to have access to the feature, submit a request at BillHive Global Support (opens in a new tab).
    Total AmountThe total amount being billed on the invoice.

    Line Item Fields

    The following fields are displayed for line items in invoices.

    FieldDescription
    SKUThe SKU number for the product or service being billed.
    NameThe name of the product rate plan charge.
  • If a charge is billed for a partial month or period, the charge name ends with Proration.
  • If a charge is partially credited back, the charge name ends with Proration Credit.
  • If a charge is fully credited back, the charge name ends with Credit.
    • Service PeriodThe period being billed.
    Charge DateThe date for the charge.
    UOMThe unit of measure.
    QTYThe quantity for the product or service being billed.
    SubtotalThe total before applying any taxes or adjustments.
    Update Invoice DateWrite Off Invoices