Hosted Self-Serve Portal
The BillHive Hosted Self-Serve Portal is a customer-facing platform that empowers your subscribers to independently manage their accounts, subscriptions, billing, and payment methods — without needing to contact your support team.
Why Use the Self-Serve Portal?
Customer Empowerment
Let your customers take control of their own accounts. They can view and update personal information, explore subscription details, review billing history, and manage payment methods — all on their own.
Reduce Support Costs
By giving customers direct access to account and billing information, you significantly reduce the volume of support tickets related to routine account inquiries and subscription changes.
Drive Revenue
The portal allows customers to discover additional plans, add-ons, and upgrades related to their current subscription — creating natural upsell opportunities.
Optimized for Subscriptions
Unlike generic account portals, the BillHive Self-Serve Portal is purpose-built for subscription billing workflows, ensuring a smooth and intuitive experience for your subscribers.
What Customers Can Do
| Feature | Description |
|---|---|
| View Account Details | View and update personal information, email, and addresses |
| Manage Subscriptions | Upgrade, downgrade, pause, resume, or cancel subscriptions |
| Billing History | View past invoices and download them as PDF |
| Payment Methods | Add, update, or remove payment methods on file |
| Apply Coupons | Redeem promotional codes and discount coupons |
| Manage Add-ons | Add or remove add-ons attached to their subscription |
Customization & Branding
The portal can be fully customized to match your brand identity:
- Logo & Colors: Apply your organization's logo and brand colors for a seamless look and feel.
- Custom Domain: Serve the portal on your own domain for brand consistency.
- Localization: Support multiple languages to cater to a global customer base.
How It Works
- Enable the Portal — Activate the self-serve portal from your BillHive dashboard.
- Configure Features — Choose which actions customers are allowed to perform (e.g., cancel, pause, upgrade).
- Integrate — Embed the portal into your application using SSO API or the drop-in script.
- Go Live — Customers can now log in and manage their accounts independently.
Portal URL
Once enabled, your portal is accessible at:
https://{your-site}.billhive.org/portalNext Steps
- Configure Portal — Set up portal features and permissions
- Portal Features — Detailed breakdown of what customers can do
- Integrate Portal — Embed the portal into your application