Customers often prefer to temporarily pause their subscription instead of canceling it completely for various reasons:
- They might have a short-term need to suspend the service.
- They could be away from the service's location temporarily. As a service provider, you have the option to pause a customer's subscription if there are issues with receiving payments. By putting the subscription on hold, you can give yourself time to resolve the payment problems.
You can easily initiate the pause process either from your BillHive site or through the API. Subscriptions can be paused for a specific duration if the customer knows when they want to resume the service. Alternatively, you can also choose to pause the subscription indefinitely if there's no clear resume date.
It's important to note that BillHive will not automatically provide credits for the unused billing period during the pause. However, you have the flexibility to manually provide credits to your customers if necessary.
Configure Pause Subscription
To enable the Pause subscription feature in your BillHive site, go to the Settings section, then navigate to Subscriptions & Billing and select Pause Subscription. Settings > Subscriptions & Billing > Pause Subscription
Configure the default settings that determine how the system handles subscriptions, invoices, and charges when you pause or resume them.